In stock items ship from our Fort Thomas, KY location within 24 hours of completed purchase. Orders received on weekends, holidays, or after 2pm EST on weekdays will be shipped the following business day. We will notify you if there are any expected delays regarding your order. Please allow up to 7 days for your order to arrive.
Express shipping options may be available for orders shipping to an address within the continental United States. Please contact us at 859-441-0561 during regular business hours if you desire express shipping.
Returns/Exchanges of items purchased on our website may be subject to additional shipping costs.
Items shipped to AZ, GA, IL, IN, KY, MI, MO, OH, WA and WI are subject to that state’s sales tax.
Shipping rates within the continental United States are as follows:
|In-store pick up||Free|
|3-5 Day Ground Shipping on orders $75 and under||$5.95|
|3-5 Day Ground Shipping on order $75+||Free|
|2 Day Priority Shipping||$8.95|
Shipping to Alaska, Hawaii, and Puerto Rico are subject to a flat $15.00 shipping charge. Our apologies, but we cannot ship overseas or to APO/FPO addresses at this time.
Online Return policy:
We will gladly accept returns or exchanges for items shipped out of the greater Cincinnati area within 14 days of receipt, to go back on the original form of payment. These exchanges or returns will be done by mail; we will be happy to ship you a different size with free outgoing shipping. The customer will be responsible for all return shipping costs. Merchandise will only be accepted in new condition with no signs of wear or use and with original tags attached. Returns of online items for exchange or instore credit only will be accepted after 14, and up to 30 days from the date of delivery. If no other items interest you at the time of the exchange, a store credit will be issued. PLEASE NOTE: Refunds are only available for online purchases shipped outside the greater Cincinnati area. All items shipped within the area or purchases made in store are subject to our normal return policy, exchanges or instore credit only within 15 days, with receipt.
Returns and Exchanges must be authorized before the merchandise is returned. To authorize your return, please contact us at firstname.lastname@example.org, or by phone at 859-441-0561.
Shipping charges are not subject to refunds. Store credits have no expiration and are valid for use in store. Online orders paid for with store credit cannot be processed through the online store. Please contact Alecia at 859-441-0561 to place your order by phone.